Karen Dunbar and team did a great job of scheduling, providing a loaner and servicing my Q60. I only go in once a year, but she always remembers me and makes the process efficient and comfortable. I also like the new text feature to confirm any choices that need to be made during the inspection. It really saves on the calling back and forth for those who are at occupied during the day.
Karen Dunbar is always the sweetest and takes good care of me. I can always expect a good experience when I take my car in for service and take comfort in knowing my car will be properly tended to.
The service department is absolutely the best I have ever dealt with by far. Karen Dunbar the Service Consultant is outstanding. She always explains beforehand what service is going to be performed, the cost and time. If anything comes up during the service she always contacts me to let me know what is going on and recommending if it needs to be addressed now or later and the cost. I will continue to buy all of my vehicles from Dreyer & Reinbold INFINITI of Greenwood as long as Karen Dunbar is there. She exemplifies what customer service should be about.
Nice customer services.